About this project
Be part of the team that makes the 9/11 Day of Service possible. Join us in Cincinnati for the 9/11 National Day of Service as a member of our Event Support Team. You'll play an essential role in helping us keep the event organized and running smoothly. You greet and guide our meal packing volunteers, support meal-packing stations, replenish supplies, assist with event logistics, and step in when other help is needed. No previous experience is necessary. You will receive a complete orientation and all the instructions you need when you arrive. Just bring a positive attitude, a willingness to help, and a desire to make a meaningful difference for 9/11 Day. Sign up today and help create an extraordinary day of service, unity, and impact.
Frequently asked questions
Can I volunteer all day?
Yes. If you would like to volunteer for the full day, please register for each shift.
Is there an age requirement?
Yes. Event Support Team volunteers must be at least 18 years old to participate.
What are the roles and responsibilities?
Event Support Team roles include Table Captain (leading meal packing lines), Heavy Lifter/Runner (stocking stations and keeping operations moving), and Guest Services (welcoming and assisting volunteers). To help ensure a safe, smooth, and successful event, the 9/11 Day team will assign volunteer roles based on event needs, physical abilities, and where support is needed most.
How do I get to the location? Where do I park?
Each city will have customized event logistics based on the venue. You will receive detailed information via email a few weeks prior to the event.
Is there training for the Event Support Team?
Our local Event Manager will host an optional, but highly recommended, virtual training session for event-day volunteers in early September. The session will be recorded and shared with all volunteers who are unable to attend live. Volunteers will also receive hands-on training on-site from our meal-packing partner. In the meantime, please watch this video for additional information: https://www.youtube.com/watch?v=GIOVIO1LVWc
What are the shift times?
Shift times vary by city. Please click on your city's link for the most up-to-date schedule and event details. Note that Event Support Team volunteers are typically asked to arrive 90 minutes before Meal Pack volunteers to participate in on-site training. Please plan accordingly and arrive on time for your shift.
What do I need to bring? What should I NOT bring?
- Ticket: Please bring your printed ticket or have it ready to show on your phone for check-in. - Bag Restrictions: We strongly discourage bringing large purses, backpacks, totes and other similar items - all of which are subject to search. Please note that no storage will be available on-site. Volunteers may bring a small bag, which can be stored under the meal packing table during the event. Some venues may have additional prohibited items or entry requirements. Be sure to review your city-specific FAQs for the latest information. - Food & Drink: Food and drinks are not allowed in the meal packing area. You may bring a water bottle, but it must be consumed outside the main packing area. Water stations will be available.
What should I wear?
You will receive a 9/11 Day t-shirt to wear on-site and will have a place to change. Wear comfortable and casual clothing. No hats, as you'll need to wear a hair net. Closed-toe shoes are required. The facility is air-conditioned. Jewelry is not permitted on the meal packing floor, including earrings, watches, rings, necklaces, bracelets, pins, and brooches. Medical alert bracelets are allowed. Permanent jewelry (such as permanent bracelets) and hard-to-remove piercings (such as nose rings or cartilage piercings) are permitted.
What can I expect on the Event Support Team?
As a reminder, the Event Support Team supports the meal packers. You won't be packing meals (unless asked). This will be a long day, so come prepared to be on your feet. We will provide a light breakfast or lunch depending on your shift time. Please watch this video for more information: https://www.youtube.com/watch?v=GIOVIO1LVWc After Meal Pack Volunteer registration, the event will begin with an opening ceremony. Volunteers will then work together to package nutritious meals for local community partners. Throughout the event, announcements and milestone celebrations will help keep the energy high as we work toward the shared meal packing goal.
I would like to volunteer to set up the event space before the meal pack event. How do I do that?
Register for the set-up team through your city's volunteer page. As part of the set-up team, you will help prepare the venue for event day. Responsibilities may include: - Setting up packing stations and materials - Organizing supplies and inventory - Assisting with signage and directional setup - Supporting logistics teams and staff leads This is a hands-on role that helps ensure a smooth and successful event on September 11.
I really want to pack meals! Is there any possibility?
We may have a limited number of general meal-packing volunteer spots become available closer to the event in select cities. We encourage you to check our volunteer page at 911day.org/volunteer for any updates. In some cases, Event Support Team volunteers may also have the opportunity to help pack meals during their shift, depending on event needs. Those opportunities are determined on site and cannot be guaranteed in advance.
I have more questions about the Event Support Team. Who do I contact?
If you have any questions or need help, please contact us at volunteer@911day.org.
Volunteer Opportunities
Set Up Shift - Thursday, September 10
As part of the set-up team, you will help prepare the venue for event day. Responsibilities may include: setting up packing stations and materials, organizing supplies and inventory, assisting with signage and directional setup, and supporting logistics teams and staff leads. This is a hands-on role that helps ensure a smooth and successful event on September 11.
Event Support Team: Shift 1
The morning shift runs from 7:30 AM–12:00 PM. Volunteer roles include Table Captain (leading meal packing lines), Heavy Lifter/Runner (stocking stations and keeping operations moving), and Guest Services (welcoming and assisting volunteers). To help ensure a safe, smooth, and successful event, the 9/11 Day team will assign volunteer roles based on event needs, physical abilities, and where support is needed most.
Event Support Team: Shift 2
This shift runs from 11:30 AM–4:00 PM. Volunteer roles include Table Captain (leading meal packing lines), Heavy Lifter/Runner (stocking stations and keeping operations moving), and Guest Services (welcoming and assisting volunteers). To help ensure a safe, smooth, and successful event, the 9/11 Day team will assign volunteer roles based on event needs, physical abilities, and where support is needed most.